VIDEO GAME CUSTOMER SUPPORT
AUSTIN NORTH, tx | Long Term
Austin Staffing is looking for enthusiastic, reliable Customer Service Agents for a North Austin Contact Center. Immerse yourself in Gamer culture as you assist customers playing some of today's most popular games. This is a great opportunity to work alongside the gaming industry, and interact with other gamers in a fun and friendly environment! Individuals with prior customer service experience, especially in a call center environment, are a great fit for this role.
Communicating clearly with customers and providing timely resolution to customer issues.
Flex your writing muscles as you communicate primarily via Email, Chat, and Web Client.
Working out of a ticketing queue and processing tickets based on priority utilizing one call resolution.
Using problem solving skills and robust tools to assist customers with a wide variety of issues from Account Login, In Game, and Technical Issues.
Learn on the job by playing the games during specified Product Knowledge time along with Downtime.
Open Availability - The ability to work any shift in a 24-7 facility including weekends and holidays.
No scheduling constraints within 30 days of start.
Familiarity with modern Games and Online Gaming.
Technical - Experience with Basic PC and Network troubleshooting.
The position offers medical benefits through Austin Staffing, monetary bonuses for top performers, and a fun and collaborative atmosphere.
Contact Austin Staffing today to set up an interview!
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