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HVAC INSIDE SALES & CSR

AUSTIN NORTH, TX

Employment Type: Temp/Hire Industry: SKILLED POSITIONS Job Number: 1181 Pay Rate: $15.00
Are you friendly, dynamic and well-spoken with good customer service skills, a knack for sales and any history with appliance/hardware stores and/or HVAC studies and work? If so Austin Staffing Inc. WANTS YOU to apply for a great opportunity in North Austin!

Our client is seeking an inside sales representative who will develop customer relationships both over the counter and on the phone. This is an excellent career opportunity as it is a temp-to-hire position with a leader in the HVAC supply industry. This position is in North Austin.

Pay comes in at a competitive $15/hr with an performance-based increase upon permanent conversion. Work hours are from 8am 5pm Monday Friday and the occasional Saturday from 9am 1pm.

Overview of Duties:
-Provide helpful and friendly customer service both in person and over the phone
-Determine necessary replacement parts through both visual inspection and verbal description of the original part
-Assist customers with the placement of orders
-Address customer complaints with tact and professionalism
-Recommend parts or products to customers; answer questions with a demonstration of expertise
-Build and maintain an up-to-date knowledge of HVAC requirements and products
-Research product database to find out stock levels and determine which part is best for the customer
-Process customer transactions
-Guide customers through the warehouse and assist in picking parts and loading vehicles
-Assist in maintaining the cleanliness and neatness of the showroom, and make sure it remains well-stocked
-Assist with customer training for new product lines
Requirements:
-A HS Diploma or GED
-Experience working in the HVAC field or the ability and willingness to learn the profession; experience in inside/over the counter sales preferred; retail sales experience in hardware or appliance stores would be applicable
-Comfortable speaking with a diverse customer base both in person and over the phone
-Able to display energy and positivity when speaking with customers
-Able to read and write reports, invoices, and purchase orders
-Able to learn and maintain a solid working knowledge of multiple product lines
-Able to perform basic mathematical functions and run a Point-of-Sale machine accurately
-Experience with Microsoft Excel and comfortable working with computers and learning new programs
-Able to lift 50 pounds

An Associate's or Bachelor's degree, a technical certification in the HVAC field, and the ability to speak Spanish are all a plus but not required
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