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AUSTIN, TX 73301

Employment Type: Temporary Industry: OFFICE * FINANCIAL * CALL CENTER Job Number: 1920
Position title: Gaming Service Supervisor
Company Dept.:? Customer Service
Oversees how many people: Depends on team assignment
Pay: $14-$15 per hour DOE
Industry:? Customer Service / Video Game
Location: North Austin 78758
Austin Staffing, Inc. Is looking for a Gaming Supervisor for our client in North Austin. We are looking for someone who considers themselves a video game enthusiast or Gamer and wants to gain experience in the Video Game Industry. During your first 30 days as a Gaming Service Supervisor, you will train to become an expert on the game(s) and staff that you support. After the training period, you will provide support to the game agents that support gamers across the globe via email and chat. As the Gaming Service Supervisor, you will have the chance to learn about the gaming industry and gain supervisor experience.
Required Skills:
-Analytical Thinking - analyze and interpret data effectively, identify trends, and understand problems
-Relationship Building - effectively interact with team members with diverse backgrounds, and encourage communication
-Coaching - identify problems and their solutions, communicate positive as well as negative feedback, and encourage team members
-Communication - express information clearly and concisely both orally and in writing. Active listening, being tactful
-Decisiveness - strongly communicate expectations, quick response, and follow through on decisions
-Flexibility - ability to work in a fast-paced environment, adjusting to change, and remaining calm
-Problem Solving - provide solutions to issues, update training materials, and address team issues
-Team Building - set clear and challenging goals for the team, generate enthusiasm, and model exceptional behavior
-Time Management - prioritize, meet deadlines, effective handling frequent interruptions, and following up
-Work Ethic - demonstrate a strong desire to contribute to the organization, dependable, and take initiative
-On-line Gaming experience is a plus but not required
Description of Duties - 6 Key Job Functions
-Monitor Agents and Evaluate their Performance
-Manage Scheduling Issues
-Coaching and Training
-Motivating the Team
-Customer Interaction
If you feel that you have the management skills, tenacity, coaching experience and dedication to be a Gaming Service Supervisor then submit your resume now.
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