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Employment Type: Temp/Hire Industry: GENERAL SKILLS Job Number: 1873
Title: Counter Sales Associate
Industry: HVAC
Location: North Austin
Position type: Temp to Hire

Austin Staffing, Inc. Is seeking a mechanically inclined Counter Sales Associate who possesses excellent customer relationship skills both via phone and in person. This person will be interacting with customers and assisting them with product knowledge.

o Provide helpful and friendly customer service both in person and over the phone
o Determine necessary replacement parts through both visual inspection and verbal description of the original part
o Assist customers with the placement of orders
o Address customer complaints with tact and professionalism
o Recommend parts or products to customers
o Build and maintain an up-to-date knowledge of HVAC requirements and products
o Assist in maintaining the cleanliness and neatness of the showroom, and make sure it remains well-stocked
o Assist with customer training for new product lines
o A High School Diploma or GED
o Willingness to learn or experience within the HVAC profession
o Experience in inside/over the counter sales preferred; retail sales experience in hardware or appliance stores would be applicable
o Comfortable speaking with a diverse customer base both in person and over the phone
o Able to display energy, confidence, and positivity when speaking with customers
o Able to read and write reports, invoices, and purchase orders
o Able to learn and maintain a solid working knowledge of multiple product lines
o Able to perform basic mathematical functions and run a Point-of-Sale machine accurately
o Experience with Microsoft Excel and comfortable working with computers and learning new programs
o Able to lift 50 pounds
o An Associate's or Bachelor's degree, a technical certification in the HVAC field, and the ability to speak Spanish are all a plus but not required

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