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COUNTER SALES

AUSTIN NORTH, TX

Employment Type: Temp/Hire Industry: GENERAL SKILLS Job Number: 1873
Title: Counter Sales Associate
Industry: HVAC
Location: North Austin
Position type: Temp to Hire

Summary:
Austin Staffing, Inc. Is seeking a mechanically inclined Counter Sales Associate who possesses excellent customer relationship skills both via phone and in person. This person will be interacting with customers and assisting them with product knowledge.

Responsibilities:
o Provide helpful and friendly customer service both in person and over the phone
o Determine necessary replacement parts through both visual inspection and verbal description of the original part
o Assist customers with the placement of orders
o Address customer complaints with tact and professionalism
o Recommend parts or products to customers
o Build and maintain an up-to-date knowledge of HVAC requirements and products
o Assist in maintaining the cleanliness and neatness of the showroom, and make sure it remains well-stocked
o Assist with customer training for new product lines
Requirements:
o A High School Diploma or GED
o Willingness to learn or experience within the HVAC profession
o Experience in inside/over the counter sales preferred; retail sales experience in hardware or appliance stores would be applicable
o Comfortable speaking with a diverse customer base both in person and over the phone
o Able to display energy, confidence, and positivity when speaking with customers
o Able to read and write reports, invoices, and purchase orders
o Able to learn and maintain a solid working knowledge of multiple product lines
o Able to perform basic mathematical functions and run a Point-of-Sale machine accurately
o Experience with Microsoft Excel and comfortable working with computers and learning new programs
o Able to lift 50 pounds
o An Associate's or Bachelor's degree, a technical certification in the HVAC field, and the ability to speak Spanish are all a plus but not required

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