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BILINGUAL GAME SUPPORT AGENT

AUSTIN NORTH, TX | Long Term

Job ID: 882 Industry: OFFICE * FINANCIAL * CALL CENTER Pay Rate: 0.00
Job Description

German and French Speakers for Immediate Placement.

Austin Staffing is seeking Bilingual Customer Service Agents to provide customer support for high profile video game companies. We are specifically looking for scholastic level, written communication skills with a focus on localization to the language s country of origin. There will be some technical and gaming specific content.

This is NOT a remote position

Call 512-647-8233 for an appointment!

Job Description

Assist online video game customers by providing timely resolution to customer issues.
Publish internal and customer facing knowledge base articles.
Communicate resolutions to customers via email, in the Formal (polite) German or French
Localization to the language's country of origin. No Americanized or Regionalized phrases.
Monitor ticket queues.
Collaborate with team to find best resolution.
Position Requirements:

Use Formal (polite) German or French in all manner of communications.
Scholastic level written communication skills inGerman or Frenchand English
Dependable & Reliable
Enjoys helping others
Previous Customer Support or Call Center experience a plus but not required.
Knowledge of modern gaming a plus, but not required.
Open availability required (potentially weekends and holidays)
Cannot miss work for the first 30 days of employment
Qualifying translation assessments.
Job Incentives

Benefits through Austin Staffing
Overtime offered frequently
Salary Request pending Approval + Incentive Bonuses (can earn up to $250 quarterly)
Gain PK (product knowledge) through playing games in down time
Inclusive Gaming Culture
Immediate placements for qualified applicants.
If this sounds like a great job to you, Call Austin Staffing 512-647-8233

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