PATIENT SERVICE COORDINATOR
AUSTIN SOUTH, TX | Temp/Hire
Temp to Hire
Respond to all calls and messages. Answer calls live 90% of the time.
Provide high level customer service to patients, caregivers, practitioners, home health agencies and communities.
Comply with HIPPA laws and document effectively and appropriately in patient charts/medical records.
Coordinate care/communications between all involved parties (patient, MPOA/caregivers, Communities, Home Health, vendors (DME) and communities.
Primary point of contact for practitioners
Practitioner Scheduling (scheduling to contracted numbers, managing cancellations, verifying insurance and credentialing; recording and managing mileage)
Processing Specialty Referrals, maintain Specialty Referral Sheet.
Processing Home Health Orders including Start of Care, change in care or discontinuation of Home Health
Facility Communications and relationship management
Sending warning letters as needed.
Completing and managing Documents with the patient's medical records.
Process transportation requests
Work with intake to ensure timely scheduling of New Patients.
DME processing using both EMR and GoScripts software.
Assist Clinical Coordinator with processing other orders such as labs and imaging; provide support for your CC and work as a team to ultimately support the practitioners/patients.
Take fax processing shifts, 1 or 2 shifts per week as designated.
Processing medical records requests